The Metropolitan Education District believes that the quality of the education program can improve when the district listens to concerns, considers differences of opinion, and resolves disagreements and complaints through an established, objective process.
This page contains information about how to file a formal complaint at the District level. It does not address the process for resolving problems at the school site level. In general, if you have a concern about a particular school site, it is almost always best to raise the concern with the principal or vice-principal. If you don’t know how to reach the appropriate person at the school site level, please contact the Director of Human Resources at mazevedo@metroed.net, and she can help direct you to the right person. If you are not satisfied with the response at the site level, you may file a formal complaint.
The two main categories of complaints that are filed at the District level are either Uniform Complaints or Williams Complaints.
To access the form you need to file a complaint, click on one of the links below. If you need help filling out the form, please ask an administrator at your school site, or contact the District Compliance Officer at mazevedo@metroed.net or 408.723.6569.
For more information about Uniform Complaints, please refer to the following:
Download the Uniform Complaint Form: English | Español
This form may be used to file a formal complaint regarding:
What happens after a complaint is filed?
Once a formal complaint is filed, you will receive confirmation that your complaint has been received, along with a date-stamped copy of the complaint via email. The District Compliance Officer (DCO) will review your complaint, determine if an investigation is warranted and if so, will oversee that investigation. It is very likely that the DCO or someone else working on the complaint will ask to speak with you or will contact you by email to invite you to submit any additional information that you want to be considered during this review, so please make sure your contact information is legible and accurate on the complaint form. Within 60 days, the DCO will issue the District’s written response to your complaint, and will also let you know how you can appeal the decision if you are not satisfied.
A “Williams” Complaint is for complaints about the sufficiency of instructional materials; emergency or urgent facilities conditions that pose a threat to the health and safety of pupils; and teacher vacancy or misassignment.
For more information about filing a Williams Act Complaint, please see:
Williams Uniform Complaint Form: English
The Metropolitan Education School District does not discriminate on the basis of race, color, national origin, sex, disability, age, religious creed, gender, sexual orientation, gender expression, marital or parental status, ancestry, ethnic group identification, disability, medical condition, homelessness or foster status, in its programs and activities, and provides equal access to the Boy Scouts and other designated youth groups. Discrimination based on protected class includes sexual harassment, sexual violence, and bullying.
For inquiries or concerns regarding Metropolitan Education District’s Nondiscrimination/Harassment policy or the filing of discrimination complaints contact:
Meagan Azevedo
District Compliance Officer
760 Hillsdale Ave Building 6, San Jose, CA 95136
Phone: 408.723.6569
Email: mazevedo@metroed.net
Inquiries and concerns about discrimination or harassment may also be directed to:
Office for Civil Rights, U.S. Department of Education
50 Beale Street, Suite 7200, San Francisco, CA 94105-1813
Telephone: 415.486.5555 Fax: 415.486.5570 TDD: 800.877.8339
Email: ocr.sanfrancisco@ed.gov
Metropolitan Education District no discrimina en base a la raza, color, origen nacional, sexo, edad, creencia religiosa, género, orientación sexual, expresión de género, estado marital o parental, abolengo, origen nacional, identificación de grupo étnico, incapacidad/discapacidad, condición médica, estado de persona sin hogar o en crianza temporal, en sus programas y actividades y ofrece el mismo acceso a los Boy Scouts y a otros grupos designados de jóvenes. La discriminación basada en clase protegida incluye acoso sexual, violencia sexual y bullying.
Todas las consultas o preocupaciones referentes a la política de no discriminación 5145.3 del Metropolitan Education District o el presentar una denuncia de discriminación deben ponerse en contacto con:
Meagan Azevedo
District Compliance Officer
760 Hillsdale Ave Building 6, San Jose, CA 95136
Phone: 408.723.6569
Email: mazevedo@metroed.net
Las consultas también pueden ser referidas a:
Office for Civil Rights, U.S. Department of Education
50 Beale Street, Suite 7200, San Francisco, CA 94105-1813
Telephone: 415.486.5555 Fax: 415.486.5570 TDD: 800.877.8339
Email: ocr.sanfrancisco@ed.gov
MetroED’s programs have a long history of providing high school and adult education to students in Santa Clara County.
MetroED’s high school program has deep roots in San Jose, California that began as San Jose Technical High School (1917-1958). The all-male school was located on the site of San Jose High School. The school moved twice before becoming a center on Hillsdale Avenue, where it has been located since 1968.
MetroED’s adult program had its beginnings in 1870 when it was called Night School. Prior to World War I, this was largely an evening high school to permit young adults to make up deficiencies in their earlier education.
"Once I completed the class, I had a sense of accomplishment and security that I had something under my belt, something I can do the rest of my life."
— Truck Mechanics Student
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